Information, support and advice are available to anyone affected by the floods.
Call Hull City Council 300300
www.hullcc.gov.uk
Customer Service Centres
- Orchard Park
- Derringham Bank
- Holderness Road
- Walker Street
- Ings
- Preston Road
- George Street
- North Point
- Newland Avenue
|
Further information
and advice
Yorkshire Electricity Board Emergency contact number 0800 375 675
If your property has been affected by flooding and this has caused electrical problems please use this number. This applies to all council, privately owned and commercial property.
Floodline
Environment Agency Floodline
0845 9881188
Health advice
NHS Direct 0845 46 47
Humberside Police
0845 60 60 222
Financial Support
Job Centre Plus flood line on 482108
If you need immediate financial help with living expenses as a result of the flooding, contact the Job Centre Plus flood line.
Lines will be open Monday to Friday 9am until 5pm. Callers to this number will speak to an advisor who, via a series of questions, will assess your eligibility for financial help. If you are eligible for help, an appointment at Britannia House, Ferensway, will be made for you.
If you call on Saturday or Sunday, you will receive an answer phone message re-directing you to Britannia House. On a Saturday and Sunday, Britannia House will be open from 10am until 3pm purely to deal with enquiries about financial help due to flooding.
If your home has been flooded, Jobcentre Plus can provide (subject to eligibility criteria) financial help through crisis loans and community care grants.
Q: what are crisis loans?
A: As the name suggests, they are interest free repayable loans to help with immediate essential costs for food, clothing or household items.
Q: Who is eligible?
A: You may be eligible if:
- you are facing danger to your health or safety
- you have no other financial means such as savings
Q: How do I find out more information?
A: Ask someone on the Job Centre Plus Floodline on 482108. They will be able to take a claim, if appropriate, or you can go online to www.direct.gov.uk
Q: How quickly will I get the money?
A: If you are eligible, you will be told straight away and payment will normally be made by cheque that you can cash at a Post Office.
Q. What are community care grants?
A. Community care grants are non-repayable grants to help support vulnerable people living in the community. They are awarded where, for example, they can help people remain in the community rather than enter care, or to help ease exceptional pressures on families.
Q. Who is eligible?
A. You may be eligible if:
- you are in receipt of Income Support, income-based Jobseekers Allowance or Pension Credit
- you have no insurance or other resources to meet the need
Q: How do I find out more information?
A: Ask someone on the Job Centre Plus Floodline on 482108. They will tell you how to apply, or go online to www.direct.gov.uk
Emotional support
- Age Concern
324644
- The Carers Centre
225078 for carers
- Bodmin Road Church 834417 for older people and their carers in North Bransholme
- Endike Community Care Service 809473 for day care support for older people in North Hull
- Home from Hospital service provides volunteer support for people discharged from hospital. Contact 475265
Send your photos to Hull in Print
Please send us your photos of your flooded property for our evidence. It is important that we understand the scale and impact of the flooding to as many properties as possible. Please tell us the address of each property you send images of.
You can email your photos to - flood.photos@hullcc.gov.uk or post them to Hull in print, the Guildhall, Hull, HU1 2AA |
| 
