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You said, we did
Customer feedback is improving the council's repairs and maintenance service
Who delivers a 24-hour service, 365 days a year? Look no further than Hull City Council's Housing Service.
From unblocking a drain, to repairing a leak, to solving an electrical fault, the service offers a wide range of improvements and repairs and maintenance support to the city's 28,000 council homes.
And there's no more waiting in all day for workers to arrive, or having to clean up after them – because new service standards have been agreed by housing staff in conjunction with tenants and residents.
"We listen to feedback from tenants and residents, and shape our service to meet their needs," says Mick Werritt, housing investment service manager.
Below is a selection of that feedback, and the action taken as a result:
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You said: "I reported a leak in my home, but missed the repair workers when I went to the shops. It is not possible to stay in all day. Could I not be told when they would come?"
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We did: As a result of this feedback, the Housing Service and its partners are introducing a 'ring ahead' scheme, through which a customer is telephoned ahead of an operative's visit to ensure the appointment time is still convenient.
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You said: "Plumbers, plasterers and electricians made a mess of carpets in my lounge, dining room and bedroom. They had not protected my carpets properly."
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We did: As a result of this, all our operative's vans now carry dust sheets and a variety of new protective coverings. |
Gas safety checks
Meanwhile, the Housing Service is urging customers to allow operatives into their homes to carry out annual gas safety inspections.
"We would ask customers to keep appointment times where possible, or alternatively, let the contractor Kingstown Works Ltd know if it needs changing by calling 614164 if you live in the Central, West or North Hull areas, or 318541 if you live in Bransholme or East " said Mick Werritt
And in order to spice things up a little bit, all tenants who allow workers access to carry out the gas service on the first visit, are being entered into a £30 monthly prize draw.
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The Housing Service works in partnership with contractors Connaught Partnerships, Kier Building Maintenance Ltd and Kingstown Works Ltd (KWL).
To contact the service, or for a guide to the range of services provided, please call 300300, visit www.hullcc.gov.uk or visit a customer service centre or information point (for addresses and opening times see page 3).
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