Advice, help and recovery

As a result of this summer's unprecedented rainfall, Hull became the worst-hit area of the country for flooding. But now an unprecedented response is in motion.

With 8,000 of the city's residents confirming that their homes were damaged by flooding, there was a clear need to provide effective and targeted help.
That's why, last month, Hull City Council delivered flood advice leaflets to all the affected properties.
"We felt this would be a very efficient way of getting essential information to the people who need it most," says Stuart Davy, the council's head of area and neighbourhood management.
"However, this was only the first part of our plan of action.
We are now rolling out a package of measures to ensure all the people affected by flooding receive the best possible help to meet their needs."

Hull Flood Advice Service

• A special telephone helpline has now been set up to provide Hull residents with a quick and easy way to get answers to flood related problems and questions. If you have queries about home insurance matters, repairs to your home, and council assistance to people affected by flooding, all these questions and more can be handled by one of our trained call handlers.
• Regular newsletters will also be sent to people affected by flooding to keep them updated on all the latest information and advice. If you are receiving a Gold, Silver or Bronze package of support and have not had a newsletter please call the helpline number and give your name and address.
• Special 'drop-in' sessions are also running this month in public buildings such as libraries and schools which have been chosen because of their proximity to the areas worst-hit by the floods. Whether you are a council tenant, in private rented accommodation, or a homeowner, you can come along to have a cup of tea and speak to a range of experts on hand to help.

info

If you prefer, you can also find information by visiting www.hullcc.gov.uk or by writing to the Hull Flood Advice Service, Room 22, The Guildhall, Alfred Gelder Street, Hull HU1 2AA